All order confirmations and shipping confirmations will be sent to the email attached to the order at the time of purchase.
Please allow up to 7 days for orders with Made To Order shirts to ship due to high volumes. If you do not receive a shipping confirmation within 10 days of your purchase and have not received an email from support please email firstname.lastname@example.org.
3-5 business days is the time between us shipping within North America and the arrival to your shipping address. This does not include the printing and packing.
7-12 business days for international orders (Europe, Australia etc.)
Orders will be shipped in the order that they have been placed.
A tracking number will be provided to you within the shipping confirmation email.
Pre-Shipment status on non-Canadian orders indicates that the package is being inspected to leave Canada before traveling to the shipping address provided.
Please ensure that your shipping address is correct, as Senpai Market is not responsible for any lost packages due to a wrong shipping address or failure to claim packages. If you notice any issues with the shipping information after purchase, please email email@example.com before you receive the shipping confirmation.
Senpai Market is not responsible for any delays due to changes in mail carriers processes due to holidays, local and global events and emergencies, such as COVID-19.
PRESALE AND EVENT SALES:
Shipping times on pre-orders may vary. Please see product page for details - some preorders may take longer than others.
Pre Ordered items will not go into production until after the pre-order window has closed. Please allow around 2 weeks for production before you receive your shipping confirmation email. If you have not received a shipping confirmation 3 weeks after the window has closed and have not received an update email from us, please contact firstname.lastname@example.org
Due to high volumes, orders placed during sale events (Black Friday, Cyber Monday, Boxing Day, etc) may be delayed.
If you have not received any information on your orders after 3 weeks of the date of purchase, please contact email@example.com with your order number for more information.